Using Live Chat to Improve your Customer Service
Providing
exceptional customer service over the phone can be stressful and challenging for dealers. Live
Chat can be a great aid in providing instant customer service without the
stress of telephonic conversations.
Here are
the seven benefits of Live Chat in improving customer service.
1. Improves
Productivity
Your customer
support person can only talk to one customer at a time. With live chat, they
can respond to multiple customers, increasing productivity and reducing
customer waiting time.
2. Live
Chat Provides Immediate Answers
Customers often lack patience and expect immediate answers and solutions. Live chat can help.
3. Helps
in Customer Nurturing & Acquisition
Live
chat is one of the best ways to nurture existing customers. Being instantly available
on chat builds trust in your customers.
Live
chat can also help you engage with your leads and convert them into
customers.
4. Improves
Customer Relationships
Live chat helps to avoid behavior that will be
regretted later, at either end. Both the dealership personnel and
customers have to key in their responses, offering an opportunity to tone down
angry first responses.
5. Live
Chat in 24/7 Customer Support
You
can schedule your live chat so that customers can reach you anytime. This
improves your online visibility and availability, leaving no room for
complaints from customers about the service being not reachable.
6. Helps
Outrun Your Competition
Many
marketers are still unaware that chat can be a useful tool to out-compete others.
Young tech-savvy
customers increasingly prefer to chat with dealers rather than calling.
7. Live
Chat to Collect Customer Feedback
Last
but not the least, live chat can be helpful to get customer feedback and
instant reviews. These reviews can then be published on your car dealer website
and shared on social pages.
For more information, Contact Us.