When is the Best Time to Ask for Online Customer Reviews?

Have you ever heard of ‘silent advocates’? These are the people who have positive feedback about your car dealership yet they do not express it openly either on social media or online review sites. Even your happiest customers may not write a review, if you do not nudge them to do so.

On the other hand, more than 77% of the people are willing to leave an online review if asked for. 

Before requesting online customer reviews, be aware of the best time slots when customers are likely to be agreeable.

1. When Your Customers have Just Purchased

No time is more opportune to ask for reviews than when your customers have just bought their vehicles. At this time, they undergo a psychological process where they want to feel that they have made the right purchase decision. 

If you want to receive regular customer reviews, then you should be asking at this opportune time. With Buyerater, you can publish these in-dealership customer reviews in minutes, with just a few clicks.

2. Request Online Reviews When Customers Talk Good About Your Car Dealership

When customers mention your dealership positively in a social conversation, then it is a good time to ask for an online customer review. If they provide you positive feedback, then don’t forget to thank them for it.

3. Immediately After Receiving Their Service

If your car dealership customers have just serviced their cars at your dealership and seem happy about it, then don’t hesitate to request an online review. 

A handout that take them through the review process can be helpful.

4. When Your Customers Hit a Milestone

Another best time to request a review is when customers hit a milestone. For example, an year after buying the car, or when approaching end of lease.

5. Special Seasons & Happy Occasions

Most of the car dealerships would come up with seasonal offers and discounts. This may be an opportune time to request reviews too. 

6. When customers connect with you on social media platforms

Don’t hesitate to ask for reviews when customers or prospects connect with you on social media platforms. 

For more insights into the best time to ask for online customer reviews, Contact Us.