6 Ways to Effortlessly Collect Customer Feedback Online

Collecting customer feedback and reviews is crucial to improving your online reputation. 

Here are 6 simple ways to gather customer feedback. 

1. Phone Calls

Look up customers that your staff would feel comfortable to talk to over the phone. Remember, a phone call is very personal, and the more personal you can make the experience, the better the reviews. 

2. Online Polls

People love to voice their opinion, and online polls are popular. Polls are more intriguing and less boring than customer surveys. 

You can post a poll as a blog post, or post it on your Facebook fan page. Facebook lets you set it up easily. 

3. Email

If you have a good database of customer email, you are good to go. Email marketing combined with a survey or a poll can be very effective in collecting honest feedback from your customers. 

This enables customers to provide reviews and feedback with very little effort, and at their own pace. 

4. Social media

There’s no denying the fact that social media is one of the best platforms to engage and communicate with your customers. 

Business pages on social media come with a review section, where customers can provide ratings and feedback once you enable it. 

5. Review Websites and Apps

Online review solutions like Buyerater can make the whole process seamless and easy for both customers and dealers. Try it.

6. Create a community

Create a Facebook group of loyal customers, and go through the threads to know how people use your products and services. 

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