Online Customer Reviews and How to Respond to Them
Check
out some important pointers on the best ways to respond to positive customer
reviews.
1. Thank Them
This
one is a no-brainer. Always send a ‘Thank You’ message when your car dealership
receives a positive review.
It not
only makes them feel good, but can also trigger more positive conversations
about your dealership.
2. Add a Personal Touch
It is important to add a personal touch to all your conversations.
Remember, you
are thanking someone who just did you a favor, and not everyone in general.
3. Convey the Message
When
a customer mentions the name of a dealer staff in the review, then do acknowledge
the appreciation. For instance, if your car sales executive had received a
positive review, then first inform the executive and do mention in your reply that you
have passed on the reviewer’s appreciation.
Always share positive reviews with your team and appreciate them for the great work
as well.
4. Let Your Customers know
that You are Happy to see them Again!
You
would definitely want your customers to stay loyal and visit your car
dealership again. Whenever you respond to a positive dealership review, do adding
a line saying – we will be very happy to
see you again!
5. Spread Positive Reviews
It is just not sufficient to get positive reviews and respond to them. Share and spread the good news all over social media networks, blogs, etc.
This will improve
your trust factor and drive more customers towards your car dealership.
For more insights, Contact Us