5 Tips to Recover from Negative Dealership Customer Reviews
Here are 5 important tips to recover from negative customer reviews targeting your car dealership.
1: Be on the Alert
Always
be attentive and proactive. Use tools like Google alerts to monitor your brand
mentions so that you get immediate alerts when someone mentions your dealership
online.
2: Respond Immediately
Review
the dealership mention as soon as you receive an alert. If it is a negative
review, then respond to it without delay. If you receive a positive review, then
it is important to acknowledge it and show your appreciation.
3: Don’t Wish Away Mistakes
Always
respond politely to your customers. You can start by apologizing for the
inconvenience. That will ease the situation without you blindly owning
responsibility.
4: Provide Solutions, Not
Excuses
The
best way to recover from negative customer reviews is to offer your customers a
solution. Let them know what you have in mind, and then take the conversation
offline on a positive note, by providing your email id or telephone number.
Remember,
others are reading your responses too.
5: Request Revisal of
Negative Reviews
Once
the issue is taken care of, you can request customers to consider revising
their negative reviews.