Employee Feedback: Why is it Important and How it Impacts Your Online Reputation

Employee feedback provides a great opportunity for dealers to listen, understand, respond, and act on inputs from the very people who run the day-to-day business.

Here are 5 reasons why employee feedback is important for your online reputation.

1. Creates a People-first Culture

Employee morale directly impacts the dealership’s customer experience. Providing a feedback mechanism to employees makes them feel they have an important role to play in meeting customer’s needs and expectations, resulting in better overall business operations and online reputation.

2. Helps in Improvising Dealer Services

Employee feedback helps your dealership understand what is happening on a daily basis, right from the people who keep their ears to the ground. These insights are invaluable in tweaking business priorities.

This data can also come in handy to cross validate customer feedback and improvise your services to better fulfill customer needs.

3. Improves Employee Engagement & Relationship

Providing your employees with healthy feedback and accepting healthy feedback from them improves employee empowerment. This way, employees will have a better idea about their business role and responsibilities, and how that fits in with overall dealer operations.

This leads to a better organized and better-coordinated work environment, which is a win-win for everyone.

4. Employee Engagement Creates Better Leaders

Customer facing businesses like car dealerships function far better when employees act like leaders of their domains, instead of merely following instructions. This inculcates a work culture focused on accepting responsibility, taking initiatives and getting things done, no matter the hurdles.

5. Boosts Employee Productivity

Taking feedback from employees and incorporating robust suggestions into business operations makes them feel that they are important assets of the dealership. This motivates employees to improve their productivity and quality of service, improving dealer operations and online reputation.