Sharing Positive Customer Reviews with Your Employees: 5 Reasons
Why should you be sharing positive customer reviews with your employees? Here are 5 reasons for it.
1.
Helps in Creating Role Models
When
employees are good at their work and your dealership receives positive reviews and
appreciation for their work, then it is important to share it with all your
employees. This will inspire them to learn from these good examples, and aspire to
be emulate them.
Creating
role models within the dealership helps in reinforcing standards of excellence
for employees.
2.
Improves Your Employees’ Job Satisfaction & Morale
Sharing
positive reviews makes your employees feel that they are part of a great team
that gets work done. It also tells them that their contribution to the business
is receiving accolades.
You
may share positive reviews either in staff meetings, via email, printed notes,
text messages, video, or other means.
3.
Sharing Positive Reviews Removes Negativity in Your Employees
You
may have shared negative reviews, 1-star ratings, and harsh comments that your
customers have made. These would have affected your employees badly.
Now,
sharing positive customer reviews can go a long way in removing this negativity
and helps boost their spirit.
4.
Sharing Positive Reviews Develops Performance
Even if your employees are outstanding, there will still be some overlooked areas where improvements are possible.
Positive reviews reveal qualities and skills that improves performance across the dealership, if emulated. This, in turn, increases dealer productivity resulting in better profitability and career growth.
5.
Improves Engagement
Sharing
positive reviews with your employees helps in developing a culture of
engagement. Your dealership get an opportunity to engage with your employees
and vice versa.
This
will also result in engagement among employees, as they discover hidden talents
among co-workers.