How Rewiring Customer Service can help improve your Online Reputation
Prompt
and courteous customer service is the #1 factor that drives customer
relationships. Good customer service
results in improved customer retention, and goes a long way in building a
powerful online reputation.
Here
are 9 useful tips to improve your customer service.
1. Self-Help Support Works
Customers
increasingly prefer self-help to resolve their issues, instead of calling
customer support. To fulfill their needs and improve customer service, your dealership
can publish a comprehensive FAQs page and deploy chat bots as well.
2. Provide Omnichannel Interaction
& Support
The
ease of contacting the dealership is an important factor that affects customer
satisfaction. Omnichannel support can
help your customers interact with the dealership on the channel and device of
their choice.
3. Be a Good Listener
Be a
patient listener. When your customers share their concerns with you, they would
be expecting a solution, which is possible only if you listen and understand
the root cause of the issue.
4. Personalize Your
Interaction
Treat
your customers as valuable individuals. Address them by their names, and always
personalize your interactions.
5. Empathy is Key
Putting
yourself in the shoes of your customers and understanding how they feel is an
important part of fine-tuning your customer connections. Empathize with your
customers and they will be more receptive to your suggestions.
6. Talk Positive
Using
positive language eases stress both for you and customers. It can also improve
trust in your dealership, often resulting in great customer reviews.
7. Provide Efficient Customer
Service & Support
When
customers come to you for information or assistance, they expect quick and
efficient solutions. Do understand that people do not have a lot of free time
to spare. Respect their time and concerns.
8. Improve Your Product &
Technical Skills
Customers
expect precise answers. Your support team should have the expertise to provide
useful information and clear solutions on the go.
9. Ask for Feedback
Be
proactive and ask for feedback. This will not only help you understand the
quality of your customer service and the areas of your strength and weakness,
but also provide a steady stream of customer reviews.
For more information, Contact Us.