Why Your Car Dealership Google Reviews go Missing and What to Do about It
Missing Google reviews are an issue for many car dealerships. One day your reviews are on Google and the next, it’s gone. A probable cause may be aggressive filtering by Google algorithms.
Since
Google reviews influence consumer behavior and dealer reputation, it’s
important to address this issue.
Here
are some reasons why your car dealership Google reviews may be going missing.
1: Spammy Customer Reviews
To
maintain Google’s quality, it eliminates spammy customer reviews. If you post such
reviews, then they are likely to be immediately eliminated.
2: Online Reviews Present on
Duplicate Listing
If you
have duplicate business listings, then the same reviews may be posted on both accounts
and this can lead to issues.
Try
using Google Maps to search for duplicated listings.
3: Reviews with Links and
Phone Numbers
When
your online reviews contain URLs, links, or phone numbers, those reviews may be
removed.
If
the reviewer is a trusted source, then you may be able to keep the reviews active.
4: Reviews Written from a
Faraway Location
Your
dealership is obviously selling vehicles locally. However, if you receive a
review from a faraway location, then that customer review is likely to be
removed.
Conversely,
if you are selling cars from many locations, then you need to notify Google.
5: Posting Several Online
Reviews at Once
Sometimes,
several reviews may be posted inside a short window. In this situation, you may
be losing some of your Google reviews since they may be flagged as spam.
6: Multiple Showroom Locations Sharing the Same Address
Many dealers will be operating multiple locations but Google will still flag them as fake unless the dealer marks each location with a unique physical address.
How can you Prevent Missing Google Reviews?
Here’s a list of things you can do to prevent missing of Google reviews.
- Get genuine and organic reviews rather than buying them
- Follow Google’s terms and conditions
- Avoid providing incentives to your customers in return for Google reviews
- Avoid asking your employees, family, or friends for reviews
For more details on missing Google reviews and ways to work around it, Contact Us.