16 Customer Retention Tips to Improve Customers and Reviews – Part I
Here are 16 customer retention tips to improve sales and online reviews.
1.
Go the Extra Mile for Customer Retention
Going
beyond your customer’s expectations usually results in positive results for your
dealership. Prompt customer service can lead to both improved customer retention and
positive reviews.
2.
Personalize your Customer Follow-ups
Personalized
interactions can improve the quality of your customer engagements. Try to
personalize your conversations.
3.
Improve Your Customer Support
Just
because they are already your customers, doesn’t mean that you can take them
for granted. To retain customers, you need to work hard and provide better customer
support.
4.
Send Engaging Emails
For
your auto dealership to stay fresh in your customer’s mind, you should engage
with them regularly. Consider email communications, since you can easily add
links, images, etc. and personalize the email even when bulk emailing.
5.
Request Customer Feedback
Requesting customer feedback is the easiest way to drive both customer retention and positive reviews.
Customer feedback will also help you with valuable insights into
the positives and negatives of your services.
6.
Tactfully Respond to Your Customer Feedback
Customers
would have high expectations, considering their previous experiences. Do
not ruin it for them by responding inappropriately.
7.
Recommend New Vehicles Regularly
When you launch new vehicles and services, recommend them to your customers, provided they match customer needs and interests.
Doing this will usually
result in repeat customers.
8. Analyze Customer Intent from Online Reviews
Analyze
customer reviews for clues that reveal customer intent, work on them, and
provide your customers the best experience possible, to earn lifetime customer
loyalty.