The best time to Request online customer reviews: 5 recommendations

Timing is the key when it comes to asking your customers for reviews.

So when is the best time to ask for customer reviews? Here are a few recommendations. 

1.   Immediately after a successful transaction

Ask for reviews when your customer’s experience with your auto dealership is fresh in their minds. This implies you need to follow up with your clients’ right after a happy transaction or interaction. 

The benefit of asking for feedback right away is twofold: First, you can generally expect a positive review from your customer. Second, it helps to reduce your dealership’s churn rate. 

2.   Request reviews when they reach out to you on social media

Customers nowadays look up to social networks like Facebook, Twitter, or Instagram to get issues resolved instantly. When you come across customer requests on social media, use it to your advantage by requesting a review, right after you resolve the issue on hand.

Another effective way to drive more reviews on social media is to request your customers for feedback. 

3.   When customers share a positive experience

When customers voluntarily come up with positive feedback, don’t miss out on that opportunity. Besides saying "Thank you” ask them if they’d be able to leave you with a review. 

4.   When Customers Take Longer than Usual to Return

If you have been missing a customer longer than usual, drop a mail or text requesting them for a review. This will help you unearth hidden issues and help retain customers. 

5.   Time it Right

If customers are not in-dealership, then mid-week may be the best time to request reviews. Timing the request right can help you add 15% more reviews.

For more tips on when to ask for online customer reviews, Contact Us.